Terms of Service

1. Acceptance of Terms

By accessing or using any service provided by AY Rank (operated by AY Automate), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services

AY Rank provides Generative Engine Optimization (GEO), AI search optimization, LLM visibility, and related digital marketing consultancy services. The scope of each engagement is defined in a separate written agreement or proposal confirmed between AY Rank and the client.

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to active clients.

3. Client Responsibilities

You agree to:

• Provide accurate, complete information about your brand and goals
• Grant reasonable access to platforms, analytics, and assets needed to deliver the agreed services
• Respond to requests for feedback or approvals within a reasonable timeframe
• Use our deliverables only for lawful purposes

4. Payments and Refunds

Payment terms are set out in the engagement agreement. Invoices are due within 14 days of issue unless otherwise agreed in writing. Work may be paused on overdue accounts.

Given the nature of GEO and AI search optimization, results depend on third-party platforms (including LLM providers) and cannot be guaranteed within a specific timeframe. Refunds are not provided for completed work, but we stand behind our commitment to transparent reporting.

5. Intellectual Property

Upon receipt of full payment, clients own the deliverables produced specifically for them under an engagement (content, schema markup, reports). AY Rank retains ownership of its proprietary methodologies, frameworks, and tools used to produce those deliverables.

You grant AY Rank a non-exclusive licence to use your brand name and results (in aggregate and anonymised form where required) for case studies and marketing, unless you opt out in writing.

6. Confidentiality

Both parties agree to keep confidential any non-public, proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of two years.

7. Limitation of Liability

AY Rank is not liable for indirect, incidental, or consequential damages arising from the use of our services or from changes made by third-party AI platforms. Our total liability for any claim is limited to the fees paid by the client in the three months preceding the claim.

8. Termination

Either party may terminate an engagement by giving 30 days written notice. Fees for work completed up to the termination date remain payable.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

10. Contact

Questions about these terms can be sent to contact@ayautomate.com.